Group: Forum Members
We bought our Torqeedo in 2013. In 2015, the pins on the main connector failed in the rias in Spain. Five things happened:
(1) There were no dealers in Portugal.
(2) The two dealers in Spain at the time, both in the Med, would flat out not repair it. One was willing to sell the part, but unwilling to do the repair himself.
(3) Most gallingly, calling the official service telephone line in Germany was an exercise in bureaucratese. They absolutely said they could not speak with us. They were happy to service us only if we were physically in Germany. As we were not, we were asked to work with the Spanish dealers. But the Spanish dealers would not fix our engine! No, they would not let us speak with anyone higher up. The Torqeedo home office literally hung up the telephone.
(4) The one Spanish dealer mailed us the main cable to Seville. It arrived without instructions. He was unwilling or unable to supply installation instructions.
(5) Contacting the Torqueedo home office in the U.S. (where we purchased the thing), they apologized for their German home office’s appalling behavior and said there was no manual. Nonetheless, one of their technicians wrote down the procedure. About two pages of detailed, custom instructions. Changing this wire was a bit like changing the spinal cord on a human, only, upside down, from the very top to the very bottom of the thing. One failed little rubber seal and the jewel-like electronics in the bulb at the bottom of the engine will die a silent death.
We continue to use the Torqeedo because it is much lighter and easier to use than the Tohatsu gasoline motor we also carry, but which we need when distances are too long for the Torqeedo, which cannot make the dinghy get on a plane and therefore is a slow solution suitable only for short distances.
en route, Dublin to Scotland